Shipping

SHIPPING POLICY

We endeavour to ship items within 7-14 days. if we anticipate that your order will take slightly longer, we will contact you using the contact info you provided when making a purchase to make you aware of this. If you have any concerns about your lead time please contact cs@mdby.co.

DOMESTIC SHIPPING POLICY

Domestic Shipments will be sent and upon scanning of the labels a tracking number will be provided via the text or Email contact that you filled in upon checkout. Some larger orders may take slightly longer to ship due to stock consolidation that may need to take place. DPD is MDBY’s preferred carrier.

INTERNATIONAL SHIPPING POLICY

International shipments sent and upon scanning of the labels a tracking number will be provided via the text or Email contact that you filled in upon checkout. Some larger orders may take slightly longer to ship due to stock consolidation that may need to take place. DHL is MDBY’s preferred international carrier.

DOMESTIC RETURNS POLICY

If a shipment arrives and you are unhappy with the product you will need to contact cs@mdby.co and notify us of a return within 14 days and then it is the sole responsibility of the customer to return undamaged/unworn goods back to the provide address and upon return a refund can be processed.

Please note that we can only receive returns during normal office hours (Mon – Fri)

INTERNATIONAL RETURNS POLICY

If a shipment arrives and you are unhappy with the product you will need to contact cs@mdby.co and notify us of a return within 14 days and then it is the sole responsibility of the customer to return undamaged/unworn goods back to the provide address and upon return a refund can be processed. We are not liable for any custom fees incurred from returning orders from the EU. 

Please note that we can only receive returns during normal office hours (Mon – Fri)

CUSTOMER CARE

Here at MDBY we pride ourselves on speedy customer service. We will also endeavour to reply to customer queries within 24 hours of receiving them. Our customer service team does not work on the weekends or public holidays.

SHIPPING ZONES

Current shipping zones that MDBY ship to are as followed:

  • UK Shipping (UK)
  • Europe (EU)
  • Asia
  • USA and Canada
  • Africa
  • South America
  • Australia